Privacy Policy | Roadsider

At Roadsider, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile applications (including those available on the Google Play Store and Apple App Store).

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data: Demographics and other personally identifiable information (such as your name, email address, and phone number) that you voluntarily give to us when registering.
Device Data: We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information).
Location Data: To provide core services, such as roadside dispatching, we may request access to your device's location continuously or while the app is in use.
Camera and Storage Data: We may request access to your device's camera and photo library to allow you to upload images of vehicles, damages, or necessary documents.
Financial Data: Financial information, such as data related to your payment method that we may collect when you utilize our services.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use the information we collect to:

Facilitate account creation and manage your account.
Provide real-time location-based roadside assistance and dispatch features.
Process your transactions and fulfill your service requests.
Improve our mobile application and develop new features.
Respond to customer service requests and provide support.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Google Play Services: The app uses third-party services that may collect information used to identify you. Link to the privacy policy of third-party service providers used by the app, such as Google Play Services and Google Analytics for Firebase.

4. Data Deletion and Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected.

Account Deletion: You have the right to request the deletion of your account and personal data. To request data deletion, you may delete your account directly through the mobile application settings or contact us directly at support@roadsider.com with the subject line “Data Deletion Request”. Upon your request, we will delete or anonymize your personal information from our active databases, except where we are required to retain it for legal, tax, or regulatory reasons.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. Data transmitted to and from the app is heavily encrypted.

6. Children's Privacy

Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal data, please contact us.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

support@roadsider.com